We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (19)
4 Stars (0)
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|Buyer||Real customer reviews|
14 Jun 2019 20:18
Warm and cosy!
10 Jun 2019 07:26
Very good product
24 May 2019 15:36
Great service, thank you.
11 May 2019 02:28
Hat Aegismax Down 35g Black, good product, as expected. Fits big heads. Weight: 77g on my scale. Have not tested it. Lightweight Stuff Sack included.
27 Apr 2019 11:27
20 Apr 2019 11:49
Great product, good store.
18 Apr 2019 05:22
ordered on 3/28 and arrived in U.S. on 4/16. hat is warm and has several pull ties to secure openings. the hat is a little larger than expected but it should work well for cold weather sleeping. the stitching and material is all very good.
14 Apr 2019 22:54
Top items!! everthing is fine!!
13 Apr 2019 10:14
Great product. Very good quality seams.
11 Apr 2019 12:46
Very light and of very good quality. I use it with my quilt in cold sleeping conditions.
30 Mar 2019 17:08
7 Mar 2019 12:52
Light and warm. Great Price
21 Feb 2019 16:09
Made for a bigger head than mine but good quality.
11 Feb 2019 16:07
Nice product it seems
31 Jan 2019 16:40
Just perfect. Quickly shipped, too! Got it just in time for -25 degree weather.
31 Jan 2019 09:24
Very good stuff, very lightweight and seems to be rather warm but I havn't tried it in the field. Fast delivery to France (3 weeks). I truly recommend the product and the store. Thank you so much.
26 Jan 2019 22:08
Good hood. Like the envelope bag it smells sweet. Warm as toast and very light too. I store it with the bag out of the hat’s stuff sack to preserve the down loft. Very good indeed.
25 Jan 2019 00:46
Great item. Fits perfect and gives a nive warm layer around the head.
11 Jan 2019 08:57
Grand. It s fit well. Net weight with the stuff bag 80gr.
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