We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (14)
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|Buyer||Real customer reviews|
4 Jul 2019 14:48
Oh... a backpack! Not another way to say! I recommend, thanks to the store for the speed, only two weeks!!!!
4 Jul 2019 12:37
3 Jul 2019 00:55
great nothing wrong with it
2 Jul 2019 00:04
Nice pack for the price
29 Jun 2019 06:43
Product according to the photo. To see in the long run if it is as solid as promised
22 Jun 2019 06:00
Came relatively quickly, everything is in place, the briefcase is wonderful, you can get up the lining under the hard back. I recommend. Thank you for the gift.
22 Jun 2019 02:09
Looks fine. Quality seems well and storage is as the description. Very satisfied! With 10 days lead time also very quickly.
21 Jun 2019 20:11
I arrive super fast just like the description
20 Jun 2019 11:13
Thank you for the fast delivery. Exactly as shown. I'm happy with it.
13 Jun 2019 23:50
Like the previous perfectly, and super fast shipped
10 Jun 2019 10:50
Good quality. Very fast delivery
29 May 2019 06:03
26 May 2019 01:36
Meets the expectations on the product ras
23 May 2019 05:01
Great, very sturdy, well finished. Very happy
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