We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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5 Stars (15)
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|Buyer||Real customer reviews|
4 Jul 2019 18:59
Good product equal to what they offer i arrive fast
2 Jul 2019 14:12
good job nice quality. thanks
26 Jun 2019 13:54
Quality is very good!!!! And thank you for a gift!!!
26 Jun 2019 04:16
Good product but they are for little weight no more than 3 klg
25 Jun 2019 05:20
Product delivered before schedule without charges. Great product. Recommend.
5 Jun 2019 08:51
5 Jun 2019 02:20
Came a backpack-beautiful, bright. But small-more suitable for the child. Strength was not tested, but apparently small
30 May 2019 00:17
Corresponds to the description and photos. Got to g. Moscow in about 3 weeks. Thank you for the gifts: cosmetic bag and carabiner. I recommend the product and the store.
26 May 2019 23:26
Correct description, fast delivery, no problem getting it back in the pouch when not in use. Maybe obvious but smart that pouch is stitch together with the bag so you don't loose it.
23 May 2019 05:04
Excellent backpack, description corresponds to the product
20 May 2019 01:30
very good item.
9 May 2019 23:22
In my opinion a very necessary set, thanks to the store for the gift-handbag with a carabiner
9 May 2019 15:36
27 Apr 2019 12:30
product received as described, A +++++
26 Apr 2019 13:10
bag as described. thin but expected since it can roll up. the gift is cute
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